Top Quality Customer Service Quotes

Browse top 1 famous quotes and sayings about Quality Customer Service by most favorite authors.

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1. "I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will—all the time ignoring and violating the natural principles and processes on which a high-trust culture is based."
Author: Stephen R. Covey

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C'est affreux ces rendez-vous annuels qui autorisent les gens à faire un bilan de votre vie, trois questions et leurs yeux vous disent "tu n'as pas avancé", au mieux avec inquiétude, au pire avec mépris."
Author: Agathe Colombier Hochberg

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