Call Centers Quotes

1. "Every McDonald's, for instance, looks the same—the company deliberately tries to standardize stores' architecture and what employees say to customers, so everything is a consistent cue to trigger eating routines. The foods at some chains are specifically engineered to deliver immediate rewards—the fries, for instance, are designed to begin disintegrating the moment they hit your tongue, in order to deliver a hit of salt and grease as fast as possible, causing your pleasure centers to light up and your brain to lock in the pattern. All the better for tightening the habit loop.1.25"
Author: Charles Duhigg

2. "In German one of the terms for imagination is the compound word Einbildungskraft: literally, the "power ( Kraft)" of "forming ( Bildung)" into "one (Ein)." Here I want us to reflect about faith as a kind of imagination. Faith forms a way of seeing our everyday life in relation to holistic images of what we may call the ultimate environment. Human action always involves responses and initiatives. We shape our action ( our responses and initiatives) in accordance with what we see to be going on. We seek to fit our actions into, or oppose them to , larger patterns of action and meaning. Faith, in its binding us to centers of value and power and in its triadic joining of us into communities of shared trusts and loyalties, gives forms and content to our imaging of an ultimate environment."
Author: James W. Fowler

3. "Generally places that are comfortable with excellence don't call themselves centers of excellence. Has anyone heard of a Princeton University Center of Excellence? Memorial Sloan-Kettering Cancer Center of Excellence?"
Author: Otis Webb Brawley

4. "To be sure, India has achieved enviable success in business services, like the glistening call centers in Bangalore and elsewhere. But in the global jousting for manufacturing jobs, India does not get its share."
Author: Steven Rattner

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