Top Customer Service Training Quotes

Browse top 2 famous quotes and sayings about Customer Service Training by most favorite authors.

Favorite Customer Service Training Quotes

1. "I have seen the consequences of attempting to shortcut this natural process of growth often in the business world, where executives attempt to "buy" a new culture of improved productivity, quality, morale, and customer service with strong speeches, smile training, and external interventions, or through mergers, acquisitions, and friendly or unfriendly takeovers. But they ignore the low-trust climate produced by such manipulations. When these methods don't work, they look for other Personality Ethic techniques that will—all the time ignoring and violating the natural principles and processes on which a high-trust culture is based."
Author: Stephen R. Covey
2. "Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes."
Author: Susan Scott

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Quotes About Customer Service Training
Quotes About Customer Service Training

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Ik wil geen aanbidders, maar vrienden, geen bewonderaars voor een vleiend lachje maar voor optreden en karakter. Ik weet heel goed dat dan de kring om me heen veel kleiner zou zijn. Maar wat hindert dat als ik nog maar een paar mensen, oprechte mensen, overhoud?"
Author: Anne Frank

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